Returns & Exchange Policy
RETURN AND EXCHANGE POLICY
To have the absolute best purchasing experience and to choose the right product for you we advise all our customers to consult us via email or a call and ask us questions about a product. We want you to become extremely educated on an item you are purchasing.
If you are still not satisfied with your item we will work with you to help with your return. Please call us if you have any questions about our return policy.
- If you want to cancel your order, you must contact us as soon as possible. Orders cancelled after the credit/debit card has been charged, but before the order has shipped, will be refunded minus the 4% credit card fees. You cannot cancel an order after it has been shipped but you can refuse the delivery. Once the package has arrived back to us, it will be inspected and we will refund you for the purchase minus the shipping costs and 4% credit card fees.
- Any unused brand new non-defective items (must be like new, never used, never mounted on a rifle and in the original package) can be returned in the first 5 days after purchase. Shipping is the responsibility of the buyer. Everything must be in new condition, including the product box, the manuals, all included accessories and the item itself. After 5 days, all sales are final.
- All returned non-defective items are subject to a 13% restocking fee, plus 4% for the credit/debit card fees. Shipping costs are non-refundable.
- In case a non-defective item is returned and does not satisfy the conditions described above, the buyer will be contacted and give the option of having the item returned to them at their expense without any refund. We will work with you on the next steps.
- Returns are accepted on defective products within 14 days of the purchase date. Any defective product after that time period will be fixed through warranty repair/replacement with the original manufacturer. We will be happy to assist you in the process.
- Deposits are non-refundable, but they can be applied towards the purchase of another product.
- We do not accept returns on special ordered item unless they are damaged and we are notified immediately.
- Returns may be made only after contacting us and obtaining a Return Merchandise Authorization number that must be included with your return.
- We do not accept exchanges. If you wish to purchase a different product, you must return the original one (please follow return policy described above) and then purchase a new one. Please contact us and we will work with you to see whether we can eliminate 13% restocking fee.
- Used, demo, close out, out of box and clearance items cannot be returned unless they were defective upon delivery and we were notified immediately.